Terms & Privacy

1. Acceptance of Terms

By using Food Manda, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, you must discontinue using the platform.

2. Eligibility

To use Food Manda, you must:

• Be a currently enrolled student, faculty member, or staff member of Camarines Sur Polytechnic Colleges (CSPC).
• Provide accurate and complete registration information.
• Maintain the confidentiality of your account credentials.

3. User Accounts

Users are responsible for:

• Keeping login credentials secure.
• Providing accurate personal information.
• Updating account information when necessary.
• Reporting unauthorized access immediately.

Food Manda reserves the right to suspend or terminate accounts that violate these Terms.

4. Identity Verification

To improve platform security, Food Manda may require users to complete identity verification by submitting government‑issued ID and facial verification. Providing false documents may result in permanent account suspension.

5. Ordering

Customers agree that:

• Orders are subject to store availability.
• Prices displayed are determined by the store.
• Orders cannot be modified once preparation begins.
• Estimated preparation and delivery times are estimates.

6. Payments

Payment information must be accurate. All payments are final unless a refund is approved. Promotional discounts may be withdrawn at any time.

7. Delivery

Delivery personnel will make reasonable efforts to deliver orders promptly. Delays caused by weather, traffic, emergencies, or other unforeseen circumstances are beyond our control.

8. Cancellations and Refunds

Orders may only be cancelled before the restaurant starts preparing them. Refunds may be issued when the restaurant cannot fulfill the order, the order is significantly incorrect, or it is never delivered due to system issues. Refund requests are evaluated individually.

9. User Conduct

Users agree NOT to:

• Create fake accounts.
• Upload fraudulent identification documents.
• Harass restaurant staff or delivery personnel.
• Attempt unauthorized access to Food Manda systems.
• Distribute malware or harmful software.
• Use the platform for illegal activities.

Violation may result in permanent account suspension.

10. Stores Responsibilities

Stores are responsible for:

• Accurate menu information.
• Food quality and safety.
• Proper food preparation.
• Timely order processing.

Food Manda acts as a technology platform connecting customers and stores.

11. Delivery Personnel Responsibilities

Delivery personnel must:

• Deliver orders safely.
• Handle food carefully.
• Follow traffic laws.
• Maintain professional conduct.

12. Intellectual Property

All logos, graphics, software, interface designs, trademarks, and content within Food Manda remain the property of Food Manda unless otherwise stated. Users may not copy, modify, or redistribute platform content without permission.

13. Limitation of Liability

Food Manda is not liable for:

• Store food quality.
• Allergic reactions.
• Delivery delays beyond reasonable control.
• Internet interruptions.
• Temporary service outages.
• Loss resulting from inaccurate user information.

14. Account Suspension

Food Manda may suspend or permanently terminate accounts that:

• Violate these Terms.
• Submit fraudulent documents.
• Abuse other users.
• Attempt fraud or unauthorized system access.

15. Changes to Terms

Food Manda may update these Terms at any time. Continued use of the platform constitutes acceptance of the revised Terms.